Business conditions and complaint procedure - Spa Houses

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Business conditions and complaint procedure

General business conditions of the company Spa Houses, sro

(wording valid from 1.8.2020)

These general business conditions were prepared by the company Spa Houses, sro, which is specified by the following data:
business name: Spa Houses, sro
ID: 08410348
VAT number: CZ08410348
residence: Na Vinohradech 160, Křižatky, 267 01 Králův Dvůr
entry in the Commercial Register: Municipal Court in Prague, Section C, Insert no. 317421 (hereinafter also referred to as “Spa Houses”).

These General Terms and Conditions (hereinafter also referred to as “GTC”) consist of the following five parts:
A. Definitions and interpretation of terms;
B. Terms of use of the Website;
C. Privacy Policy;
D. General accommodation conditions;
E. Common and final provisions.

A. Definitions

AI Definitions and interpretation of terms

1.1. Unless expressly stated otherwise in these GBTC, the following terms and abbreviations will have the following meaning in the interpretation and application of these GBTC:

“Price” means the Accommodation Price, depending on the circumstances, possibly increased by the Price of Services and the Price of Goods;

“Price of Services” means payment for the Services;

“Accommodation price” means payment for accommodation and for services connected with accommodation within the meaning of Article D.VII. these GTC;

“Goods price” means payment for the Goods;

“Definition and interpretation of terms “Means Part A of these GBTC;

“Houses” means the collective designation for Luxury Spa Villa, The Royal Retreat Villa and Villa in Vinohrady;

“Website” means the following Spa Houses websites: www.spahouses.cz;

“Client” means the users of the Website and, in the case of concluding the Contract, the entity that acts as the customer in it;

“Client account” means the Client’s account established by the Client upon Registration on the Website;

Luxury Spa Villa means a building with no. 160, family house, located on a plot of parc. No. st. 585 with an area of 213 m2, type of land built-up area and courtyard, registered on the ownership certificate No. 1759 in the real estate cadastre kept for the village Králův Dvůr, cadastral area Popovice u Berouna Cadastral Office for Central Bohemia, Cadastral office Beroun, Vinohradech 160, 267 01 Králův Dvůr – Křižatky, including the land and related land parc. No. 158/71 with an area of 602 m2, type of land garden, registered there;

“Civil Code” means Act No. 89/2012 Coll., the Civil Code, as amended;

“Personal data” means the personal data referred to in Article C.III. these GTC;

“Terms of Use of the Website” means the conditions contained in Part B of these GBTC;

“Booking confirmation” means confirmation of the Client’s Reservation by Spa Houses in accordance with the procedure specified in Article D.VI. these GTC; the Client will find the document on the Reservation Confirmation on his Client Account in the section marked “My Reservations”;

“Subject of accommodation” means a specific house, including related land, in which the Client is to be provided with accommodation according to the Contract;

“Registration” means filling in the Client’s registration data for the purposes of access to the Reservation Form in the sense of Article D.II. these GTC;

“Complaints Procedure” means the conditions for making claims set out in Article D.XIII. these GTC;

“Reservation” means the Client’s reservation in the sense of Article DV of these GTC;

“Reservation form” means the online booking form located on the website www.spahouses.cz;

“Services” means other services offered by the Spa Houses other than those specified in the provisions of Article D.IV. par. 4.8. these GTC;

“Contract” means an accommodation contract (temporary lease) concluded on the basis of the GTC, the subject of which is in the sense of §§ 2326 – 2331 of the Civil Code the obligation of Spa Houses, as an accommodation provider, to provide the Client, as the client, temporarily accommodation for the agreed period and the Client undertakes to pay payment for accommodation and services related to accommodation;

Spa Houses means the company Spa Houses zs, IČ: 08410348, DIČ: CZ08410348, with its registered office at Na Vinohradech 160, Křižatky, 267 01 Králův Dvůr, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert no. 317421;

“Common and final provisions” means the provisions contained in Part E of these GBTC; these are provisions common to all rules set out in these GTC;

“Scanty” means all possible disputes that could relate to these GTC and the Contract concluded on their basis, their validity, effectiveness, their violation, termination or interpretation and the rights and obligations of the Parties arising from them, as well as all relations directly related;

“Consumer” means a consumer within the meaning of Act No. 634/1992 Coll., on Consumer Protection, as amended;

“Parties” means the joint designation Spa Houses and the Client;

The Royal Retreat Villa means a building with no. 113, family house, located on a plot of parc. No. st. 496 with an area of 131 m2, type of land built-up area and courtyard, registered on the ownership certificate No. 1759 in the real estate cadastre kept for the village Králův Dvůr, cadastral area Popovice u Berouna Cadastral Office for Central Bohemia, Cadastral office Beroun Vinohradech 113, 267 01 Králův Dvůr – Křižatky, including the land and related land parc. No. st. 497 with an area of 41 m2, type of land built-up area and courtyard (including the building located on this land), land parc. No. 158/23 with an area of 642 m2, type of land other area and land parc. No. 158/22 with an area of 850 m2, type of land other areas, registered there;

“Accommodation regulations” means the conditions of accommodation of the Client and the Accommodated Persons set out in Article D.XI. these GTC;

“Accommodated person” means the Client, if he himself directly uses the accommodation services of Spa Houses, as well as any person who uses the accommodation services of Spa Houses together with the Client, or on the basis of an Agreement concluded by the Client;

“Account” means Spa Bank bank account:

CZE – account
C. account: 123-473140257 / 0100
IBAN: CZ9701000001230473140257

EURO – account
C. account: 123-1115020217 / 0100
IBAN: CZ2601000001231115020217

USD account
C. account: 123-1637820297 / 0100
IBAN: CZ5001000001231637820297

maintained with Komerční banka, as, BIC (SWIFT): KOMBCZPP, or any other bank account of Spa Houses, of which Spa Houses will notify the Client (eg in the Booking Confirmation, tax document / invoice or in a special written notice); the change of the Account is effective against the Client from the moment of delivery of the notification of its change;
“Villa in Vinohrady” means the building with no. 147, residential building, located on a plot of parc. No. 499 with an area of 638 m2, type of land built-up area and courtyard, registered on the title deed No. 1773 in the real estate cadastre kept for the village Králův Dvůr, cadastral area Popovice u Berounna Cadastral Office for Central Bohemia, address Na Vinohradech 147, including the mentioned land and related land parc. No. 158/20 with an area of 439 m2, type of land other area and land parc. No. 158/21 with an area of 126 m2, type of land other area, registered there;
“GTC” means these General Terms and Conditions of Spa Houses, of which the following parts are an integral part:
A. Definitions and interpretation of terms;
B. Terms of use of the Website;
C. Privacy Policy;
D. General accommodation conditions;
E. Common and final provisions;
“General accommodation conditions” means the conditions set out in Part D of these GBTC;
“Privacy Policy” means the principles set out in Part C of these GBTC;
“Goods” means goods that may be offered by Spa Houses in connection with the provision of accommodation services.
1.2. The headings used for the individual provisions of these GBTC are for guidance only.
1.3. Defined terms and concepts can be used in both singular and plural, depending on the circumstances.

B. Terms of Use of the Website

BI Consent to the Terms of Use of the Website

1.1. The Client’s access to the Website and their use is governed by the Terms of Use of the Website.
1.2. By accessing, browsing or using the Website, the Client confirms that he has read, understood and unconditionally accepted the Terms of Use of the Website.

B.II. Copyright and intellectual property

2.1. The software and other components forming the web interface of the Website are protected by copyright. The Client undertakes not to perform any activity that could allow him or third parties to unauthorisedly interfere with or unauthorisedly use the software or other components forming the web interface of the Website.
2.2. The content of the Website, in particular texts, brands, logos, diagrams, photographs, videos, sounds, music, editing, design, know-how, technology, products and production and organizational processes are the property of Spa Houses or are used with the permission of the owners, and are adequately protected by copyright, trademark, patent, and all other legal means of protecting intellectual and industrial property.
2.3. Except in the cases provided for in Article B.III. of these GTC, nothing in the content of our website may be construed as granting a license or the right to use any content of the Website.
2.4. The Client is not entitled to use mechanisms, software or other procedures when using the Website, which could have a negative effect on the operation of the Website. The Spa Houses website may only be used to the extent that is not to the detriment of the rights of other users and which is in accordance with its purpose.

B.III. Use of the Website

3.1. The content of the Website may be downloaded, viewed or printed solely for personal non-commercial use, provided that all copyright notices and other proprietary notices are retained and reproduced in all information or other downloaded materials.
3.2. Any other use, including reproduction, modification, distribution, transmission or broadcasting of the content of the Website, in whole or in part and in any way, is strictly prohibited, unless Spa Houses has given its prior written consent.
3.3. Spa Houses does not represent or warrant that the use of any content originating from the Website may not infringe or infringe the rights of third parties.
3.4. Spa Houses is not liable for errors caused by third party interventions in the Website contrary to their purpose.

B.IV. Information that is not considered confidential

4.1. All personal identification data and information that the Client enters on the Website via the Internet are protected and processed in accordance with the Spa Houses Privacy Policy. Spa Houses recommends that the Client carefully read the Privacy Policy before providing personal identification data and information (see Part C of these GBTC).
4.2. Any other information or material, including any data, questions, comments, suggestions, ideas, graphs, etc., communicated to the Spa Houses via the Internet, e-mail or otherwise, is not and will not be considered confidential or exclusive property of the persons who provide this information. they communicate. Whatever the Client places on or sends to the Spa Houses Website becomes the property of the Spa Houses and may be freely used for any purpose, in particular for reproduction, distribution, transmission, broadcasting and placement on the Internet. In particular, Spa Houses has the right to freely use any ideas, concepts, know-how or techniques that have been contained in any such communication that has been sent to the Website. This information and materials may be used for any purpose, including, but not limited to, the development, production, advertising and marketing of products that use such information. There is no remuneration for such use to the persons who provided the information or to anyone else.
4.3. By sending the information, the Client declares and guarantees that he is the owner of the provided material / content, that this material / content is not tamper-proof and that its use will not infringe the rights of any third parties. Spa Houses is not obliged to use the information provided.

BV Disclaimer of Warranty

1.1. 5.1. Without prejudice to Article B.VI. of these GTC, all information and materials available on the Website are provided as available and without any express or implied warranty of any nature.
5.2. Spa Houses is not responsible for ensuring that the content of the Website meets the expectations of Clients that the website will be available around the clock, in a timely manner, securely and with accurate information.
5.3. Some legal systems may not allow some of these restrictions and it is possible that some of the above restrictions will not apply to the Client.
5.4. Advice or information provided orally or in writing, obtained from Spa Houses or while using the services available on the Website, does not constitute any warranty that would apply to them and that is not expressly provided in the Website Terms of Use.

B.VI. Limitation of liability

1.2. 6.1. The Client enters the Website, uses it and views it at his own risk.
6.2. The Client is aware of and agrees that, within the legal possibilities of Spa Houses, no other entity that participated in the creation, production or operation of the Website shall not be liable for direct, indirect or other damages, damage to reputation, incurred costs, losses, reduction of turnover or profit or incurrence of liability of any kind (even if Spa Houses knew or could have known about the occurrence of such damage) that the user could incur as a result of accessing or using the Website or its content or inability to use the Website or its content.
6.3. All materials that the Client downloads or otherwise obtains during the use of the Website are obtained at his own risk. Spa Houses does not accept responsibility for any damage or infection of the Clients’ computer equipment or for other property damage caused by accessing the Website, using it or downloading any material from the Website. Nor does it assume any responsibility for any illegal intrusion or interference with information systems.
6.4. Spa Houses reserves the right to interrupt or cancel some or all of the functions of the Website. Spa Houses does not accept responsibility for any interruption or cessation of some or all of the functions of the Website caused by the acts or omissions of Spa Houses or third parties.

B.VII. Change of information

6.5. 7.1. Websites may contain inaccuracies or errors. Spa Houses reserves the right to make changes, corrections and / or improvements to the content at any time and without prior notice, but is under no obligation to make such modifications.

B.VIII. Links

6.6. 8.1. As a service to Clients, the Website may contain hyperlinks to other sites that are not operated or controlled by Spa Houses. Spa Houses is not responsible for the content, legality, accuracy or function of such sites.
8.2. The creation of hypertext links on the Website is prohibited without the prior written consent of Spa Houses.

B.IX. Common provisions of the Terms of Use of the Website

9.1. These Terms of Use of the Website constitute the entire agreement between the Spa Houses and the Client concerning access to and use of the Website and its content. Any other terms or conditions issued by Spa Houses that govern the relationship between Spa Houses and the Client regarding any service or purchase of products supplement these Terms of Use of the Website; in the event of a conflict between them and other rules or conditions, other conditions and rules take precedence over these Terms of Use of the Website.

C. Protection of personal data

CI Scope of personal data protection

1.1. The provisions on personal data protection apply only to the Client, who is a natural person.
1.2. To a reasonable extent, the provisions on personal data protection also apply to co-workers-natural persons and employees of the Client, who is a legal entity, or to other Accommodated persons other than the Client, whose data the Client or the Accommodated Person provides Spa Houses.

C.II. Legal regulation of personal data protection

1.1. 2.1. Personal data protection is provided by:
(a) Regulation (EU) No 182/2011 of the European Parliament and of the Council 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) and
b) Act No. 110/2019 Coll., on the processing of personal data.

C.III. Personal data

2.1. 3.1. By registering, the Client acknowledges that the following personal data or personal data of the Accommodated Persons will be processed:
(a) name and surname;
(b) date of birth;
(c) address of residence;
d) e-mail address;
e) telephone number.

3.2. The Client acknowledges the circumstances of the operation of the camera system in the Subject of Accommodation, with the Client agreeing to the collection, storage and processing of personal data obtained in this way by the owner of the Subject of Accommodation, for the purpose of managing the Subject of Accommodation and enforcing any obligations in direct or indirect connection. with the use of the Subject of Accommodation.
3.3. The Client acknowledges that he is obliged to state the Personal Data correctly and truthfully and that he is obliged to inform the Spa Houses without undue delay about the change in the Personal Data.
3.4. By registering and subsequently sending the Reservation, the Client confirms that he has provided the Personal Data voluntarily.
3.5. In the event that the Client is a legal entity, the Registration and subsequent sending of the Reservation confirms that by providing personal data of the Accommodated Persons in a legally permitted manner, their provision to Spa Houses does not violate any legal regulations and is authorized to provide them to Spa Houses.

C.IV. Persons processing Personal Data and transfer of Personal Data

3.1. 4.1. Spa Houses acts as the controller of Personal Data.
4.2. The processing of Personal Data is performed by Spa Houses, however, the following processors may also process Personal Data for Spa Houses:
(a) Microsoft Software Provider;
(b) information system maintenance providers;
c) possibly other providers of processing software, services and applications, which, however, are not currently used by Spa Houses.
4.3. Recipients of Personal Data may be:
(a) public authorities (eg courts, public authorities);
b) the accounting of the Spa Houses;
c) Tax advisor Spa Houses;
d) legal advisor to Spa Houses;
e) other recipients according to the needs and instructions of the Client.
4.4. Personal data will not be transferred outside the territory of the European Union.

CV Legal basis for the processing of Personal Data and the purpose of their processing

4.1. 5.1. The legal basis for the processing of Personal Data is:
a) Contract.
5.2. Personal data is processed for the purposes of:
a) exercise of rights and obligations under the Contract;
b) fulfillment of the obligations of Spa Houses as a landlord arising from legal regulations.

C.VI. Method of processing Personal Data

5.1. 6.1. Personal data will be processed in electronic form in an automated manner and in printed form in a non-automated manner.

C.VII. Time of processing Personal Data

6.1. 7.1. Personal data will be processed for the duration of the Agreement and for the time strictly necessary for the fulfillment of the legal obligations of Spa Houses and for the exercise of its rights under the Agreement, as well as for the defense of Spa Houses for a reasonably long time after the termination of the Agreement.
7.2. In the event of withdrawal from the Contract, then the Personal Data will be processed for a maximum of five years from withdrawal from the Contract.
7.3. Subsequently, the Personal Data will be handled according to the valid legal regulation.

C.VIII. Client’s rights

7.1. 8.1. The client has the rights regulated in this article.
8.2. The client has the right to access personal data. The right of access to personal data means that the Client has the right to obtain information from Spa Houses on whether he processes his personal data and, if so, what data it is and how it is processed. If the Client requests information about the processing of his personal data, Spa Houses is obliged to provide this information. Spa Houses has the right to demand a reasonable payment for the provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information. The client also has the right to Spa Houses to correct inaccurate personal data concerning him without undue delay. The Client has the right to add incomplete personal data at any time.
8.3. The right to delete personal data represents, in other words, the expressed obligation of Spa Houses to destroy personal data that it processes about the Client, if the conditions stipulated by legal regulations are met and the Client requests it. For the duration of the Agreement, the Client has no right to request the deletion of personal data necessary for the exercise of rights and obligations under the Agreement.
8.4. The client has the right to Spa Houses to restrict the processing of his personal data in certain cases. The Client has the right at any time to object to the processing, which is based on the legitimate interests of Spa Houses, a third party or is necessary for the fulfillment of a task performed in the public interest or in the exercise of public power.
8.5. The right to the transferability of personal data gives the Client the opportunity to obtain personal data provided by Spa Houses in a common and machine-readable format. He may then pass this information on to another administrator or, if technically possible, request that the administrators pass it on to each other.
8.6. The right to revoke the consent to the processing of personal data at any time does not apply, as the Client’s personal data are processed due to the performance of the Agreement, ie the contract concluded with the Client, and not on the basis of the Client’s consent to the processing.
8.7. In the event that the Client is in any way dissatisfied with the processing of his personal data by Spa Houses, he may file a complaint directly with him or contact the Office for Personal Data Protection.
8.8. More information on the Client’s rights is available on the website of the Office for Personal Data Protection (https://www.uoou.cz/6-prava-sub projektu-udaj/d-27276).

C.IX. Consent to the processing of Personal Data for marketing purposes

8.1. 9.1. The Client has the opportunity to indicate on the Website (eg within the Registration or in the Reservation Form or in another way) his consent to the processing of his Personal Data for marketing purposes, ie. that he is interested in sending information related to Spa Houses services, as well as information about Spa Houses activities or events organized by Spa Houses to the Client’s e-mail address (eg in the form of Spa Houses newsletter), as well as agrees to processing personal data to determine Client satisfaction with the services provided, to carry out a survey of trade and services, to carry out other marketing, advertising and research purposes, to create a database of Clients and to keep statistics.
9.2. If he does so, then he agrees to the processing of his Personal Data for the stated purpose, as well as to the sending of the stated information.
9.3. If the Client is a person under the age of 15, then the consent of his / her legal representative is required for the purpose of granting consent to the processing of Personal Data.
9.4. Personal data for the processing of which the Client has given his consent in the manner specified in this Article may be processed for a maximum period of five years from the granting of the Client’s consent.
9.5. The Client may revoke his consent at any time, and the revocation of the consent may be made either in writing or by e-mail and must be sent to the address of the registered office or to the e-mail address of Spa Houses.
9.6. Spa Houses never provides data to third parties for direct marketing purposes, unless the Client gives us explicit consent.
9.7. The provisions of Articles CI to C.VIII also apply mutatis mutandis to the processing of Personal Data on the basis of the Client’s consent. of these GTC.

D. General accommodation conditions

DI Introductory provisions

1.1. For the purposes of the General Accommodation Conditions, the landlord means Spa Houses.
1.2. Spa Houses operates the Website and the Internet Reservation Form located on it, through which the Client enters and sends his Reservation.
1.3. Spa Houses is a trading company.
1.4. Spa Houses is not a payer of value added tax.
1.5. Spa Houses appears in the contracts governed by the General Accommodation Conditions in the position of landlord.
1.6. Spa Houses is not the owner of individual Houses, but it has sufficient legal titles to conclude Contracts.
1.7. By concluding the Agreement, the Client enters into a Contractual Relationship with Spa Houses and not with the owners of individual Houses.
1.8. Client in the sense of these General Accommodation Conditions and the GTC means any Client, ie any natural or legal person who enters into a relationship with Spa Houses through the Website, in the position of the customer. The Client enters into a relationship with Spa Houses as an accommodation provider by registering, or via the Booking Form.
1.9. These General Accommodation Conditions and the GTC regulate, in accordance with the provisions of Section 1751 of the Civil Code, the relations and define the mutual rights and obligations between the Spa Houses and the Client, which arise on the basis of the Agreement.

D.II. Registration, Client account

1.1. 2.1. When registering, all mandatory registration data entered must be correct and complete.
2.2. The Client undertakes to immediately inform Spa Houses about a change of address or other changes by updating the Personal Data in the Booking Form.
2.3. Before Registration, the Client must get acquainted with the GTC, including all its parts, which are:
A. Definitions and interpretation of terms;
B. Terms of use of the Website;
C. Privacy Policy;
D. General accommodation conditions;
E. Common and final provisions.
2.4. The client is also obliged to get acquainted with:
a) the designation of the Subject of Accommodation and a description of its main features;
b) The price, or the method of its calculation, including all taxes and fees;
(c) the method of payment;
d) information on the rights arising from defective performance, as well as other conditions for the exercise of these rights, which are part of the GTC.
2.5. By registering, the Client sets up his Client Account.
2.6. The Client is entitled to manage his Client Account through access to it.

D.III. Password

2.1. 3.1. As part of the Registration, the Client will be prompted to create a password. He is obliged to keep this password completely secret and must not divulge it or provide it to any other person.
3.2. The Client is fully responsible for activities related to the use of passwords and entering Reservations, even if these activities took place without his knowledge.
3.3. If the Client has a suspicion, or learns that his password is known or used by another person, he is obliged to inform the Spa Houses immediately.

WONDER. Subject of accommodation

4.1. The individual Accommodation items offered by the Spa Houses are listed on the Website and in the Booking Form.
4.2. The Offer of Accommodation Objects is valid for the period for which the Accommodation Objects are listed on the Website as free.
4.3. Offers of Accommodation Objects on the Website and in the Booking Form are non-binding and Spa Houses is not obliged to enter into an Agreement regarding these Accommodation Objects.
4.4. The subject of accommodation is provided to the Client for accommodation, including equipment, which is and remains the exclusive property of Spa Houses.
4.5. The equipment of individual accommodation items also includes a swimming pool, whirlpool and sauna.
4.6. Together with the Subject of Accommodation, the following services are provided to the Client:
(a) supply of hot and cold water;
b) heat supply;
c) electricity supply;
(d) reception of radio and television broadcasts;
e) wi-fi;
f) municipal waste disposal.
4.7. Along with the Subject of Accommodation, other Services may also be provided to the Client.

DV Reservation

4.1. 5.1. The Client has the opportunity to view, search and book the offered Houses, resp. individual Accommodation items.
5.2. The Client reserves Accommodation Items electronically by filling out the Reservation Form.
5.3. The reservation contains in particular information about:
a) To the Client, namely to the extent of:
– name and surname / name in the case of a Client of a legal entity;
– date of birth / identification number or tax identification number, if applicable;
– address of permanent residence or registered office in the case of a Client of a legal entity;
– email address;
– telephone connection;
b) the reserved Subject of Accommodation;
c) the date of the first day of accommodation in the Subject of Accommodation;
d) the date of the last day of accommodation in the Subject of Accommodation;
e) the duration of accommodation in the Subject of Accommodation;
f) the number of Accommodated Persons;
g) an inventory of the equipment of the Subject of Accommodation;
h) Accommodation price;
i) Services and Goods ordered by the Client;
j) Prices of Services and Prices of Goods, which the Client may order;
k) Bail;
l) the price of cleaning of the Subject of Accommodation after the end of the accommodation;
m) the method of payment of the Price and related costs;
n) Payment costs.
Price data already include taxes and fees, with the exception of value added tax, as Spa Houses is not a payer of value added tax.
5.4. In the event that the Client is a legal entity that provides other Accommodation Persons other than the Client, then the Reservation must also contain information about the Accommodation Person – a natural person designated by the Client as his representative for negotiations with Spa Houses in connection with the exercise of rights and obligations from Contracts from the takeover to the return of the Subject of Accommodation, to the extent specified in Article DV para. 5.3. letter a) indents 1 – 3 of these GTC.
5.5. Before sending the Reservation, the Client must confirm that he had a sufficient opportunity to become acquainted with these GTC, that he has read them and that he agrees with them without reservations; without this confirmation it is not possible to send the Reservation. At the same time, the Client is offered the opportunity to download these GTC and save them in his storage.
5.6. Before sending the Reservation, the Client is also offered the opportunity to indicate in the Reservation whether he is interested in sending information related to the services or the Spa Houses company or about events organized by Spa Houses to the Client’s electronic address.
5.7. If the Reservation Form is secured against robotic filling in and sending, then the Client is obliged to meet the conditions of this security, otherwise it will not be possible to send the Reservation.
5.8. Before sending the Reservation, the Client has the opportunity to check and change the data he has entered in the Reservation, also with regard to the possibility to detect and correct errors arising when entering data into the Reservation.
5.9. The Client sends the reservation by clicking on the “Reservation Request” button.
5.10. The Reservation sent by the Client, which contains all the requisites required by the Reservation Form, represents a valid and binding proposal for the conclusion of the Agreement.
5.11. The information provided in the Reservation is considered current, correct and true by Spa Houses.

D.VI. Reservation confirmation, Reservation rejection and withdrawal from the confirmed Reservation

6.1. After receiving the Reservation, Spa Houses will confirm the Reservation to the Client in the form of sending the Reservation approval and tax document to the Client’s account, where the Client can find these documents in the section marked “My Reservation”.
6.2. However, Spa Houses is always entitled, depending on the nature of the Reservation (eg taking into account the length of time the Client would like to use the Object of Accommodation, or eg in case of obvious or probable incorrect name or address of the Client) to ask the Client for additional confirmation of the Reservation (e.g. in writing or by telephone).
6.3. If Spa Houses does not confirm the Reservation to the Client within 7 (in words: seven) working days from the delivery of the Reservation, the Client is no longer bound by its Reservation.
6.4. The data received by Spa Houses is a proper proof of the order and the entire transaction. The data received by the payment system is proper evidence of financial transactions.
6.5. The contract is concluded by the Booking Confirmation by Spa Houses.
6.6. The Contract is concluded for the purpose of temporary accommodation of the Client for recreational purposes.
6.7. The contract does not create a lease for the Subject of Accommodation.
6.8. Spa Houses reserves the right not to confirm / reject the Reservation or its part, or to withdraw from an already confirmed Reservation, in particular for the following reasons:
a) The object of accommodation is no longer available at the required time;
b) In the past, the Client has not duly and timely paid the Price, Payment Costs or part thereof, or any payment to Spa Houses;
c) The Client has in the past committed another breach of any Agreement concluded through the Website.
6.9. In the event that any of the situations listed in the previous paragraph occurs, Spa Houses will contact the Client in order to agree on further action.
6.10. In the event that the Client has already paid the Price, Payment Costs or part thereof, and no agreement is reached between the parties on further action, Spa Houses is obliged to transfer the amount paid to the account from which the Client made the payment by non-cash bank transfer or to an account The Client shall inform the Spa Houses in the event that the payment was made by the Client in another way, within 10 (in words: ten) working days from the non-confirmation of the Reservation or withdrawal from it, resp. from the communication of the account number for the refund of the paid amount, if this is communicated after the non-confirmation of the Reservation or withdrawal from it. If the Spa Houses Client does not communicate any account within 10 (in words: ten) days working days from non-confirmation of the Reservation or withdrawal from it, Spa Houses will return the paid amount by postal order to the address of residence or registered office specified by the Client in the Reservation.
6.11. Contrary to the Client’s claim under the previous paragraph, Spa Houses is entitled to set off its receivables from the Client, in particular unpaid receivables from the Client’s previous Reservations and Payment Costs.
6.12. Spa Houses reserves the right not to provide accommodation to a person who has not made a Reservation.

D.VII. Accommodation price

6.1. 7.1. The price of accommodation for a specific subject of accommodation is listed in the price list on the Website on the day of entering the Reservation.
7.2. The price of accommodation does not include value added tax, but includes any other taxes and fees.
7.3. The price of accommodation does not include the cost of payment.
7.4. The price of accommodation does not include the price for cleaning after the end of the accommodation period. This is charged on the basis of the currently valid price list available on the Website on the day of entering the Reservation.
7.5. Unless expressly stated otherwise in these GBTC, then the Payment Costs are charged according to the rate stated on the Website as of the date of entering the Reservation.
7.6. Spa Houses may, at its discretion, provide benefits, discounts or bonuses of various kinds from the Accommodation Price. Any benefits and possible discounts or bonuses cannot be combined with each other.
7.7. All benefits of the Accommodation Price, discounts or bonuses become invalid if the Client violates the obligations set out in the Agreement or these GBTC.

D.VIII. Payment Terms

8.1. The Client may choose one of the following payment methods in the Reservation:
(a) by payment card;
b) via paypal;
c) cashless bank transfer (including QR payments).
8.2. Payment on an invoice with a later due date is possible if the conditions set by the Spa Houses are met. The client has the opportunity to find out these conditions at Spa Houses and upon their fulfillment he is granted consent to this form of payment.
8.3. As part of the Booking Confirmation, the Client will receive the information necessary to make the payment, at least to the extent of information on:
a) The price, including information on value added tax and any other taxes and fees that are included in it;
b) the amount of Payment Costs;
(c) where applicable, a bank account, including a variable symbol.
8.4. The amounts to be paid by the Client Spa Houses in accordance with the GBTC are considered paid at the moment when the funds are credited to the Account.
8.5. However, if the Client did not enter the variable symbol communicated to him by the Spa Houses when entering the payment order or depositing funds to the Account, and if the payment cannot be identified by the Client’s name, then the amount is not considered paid.
8.6. In case of late payment, Spa Houses is entitled to charge the Client interest on the unpaid amount together with the costs of administrative and legal acts.
8.7. Spa Houses reserves the right to reject all new Client Reservations until all amounts due by the Client have been paid in full.
8.8. Payment by credit card:
a) If the Client chooses to pay by credit card, he will be redirected to the payment gateway in the Reservation and is obliged to follow the instructions that appear to him.
b) The conditions set by the Client’s bank apply to payment by card.
c) Spa Houses accepts MasterCard and Visa payment cards.
8.9. Payment via paypal:
a) If the Client chooses to pay via paypal, he will be redirected to the paypal payment terminal in the Reservation and is obliged to follow the instructions that appear to him.
b) For payment via paypal, the conditions set by the paypal system operator apply, or the Client’s bank.
8.10. Payment by non-cash bank transfer (including QR payments):
a) If the Client enters a payment by non-cash bank transfer, Spa Houses will send the Client to the e-mail address specified in his Reservation, information on the total amount of the payment and the variable symbol.
b) Payments by non-cash bank transfer are made to the benefit of the Account.
c) The price is payable within 5 days from the delivery of information in the sense of Article D.VIII. 8.3. GTC.
8.11. The cleaning price is payable together with the accommodation price.
8.12. Unless expressly stated otherwise in these GBTC, these conditions apply to all payments of the Client to Spa Houses under the Agreement and these GBTC.

D.IX. Goods and Services

9.1. Spa Houses offers the Client and the Accommodated Persons other Services and Goods.
9.2. Goods and Services are provided by Spa Houses through its suppliers of Goods and Services.
9.3. A contractual relationship in relation to the Goods and Services arises between the Client and the Spa Houses.
9.4. Prices of Goods and Prices of Services are paid by the Spa Houses Client.
9.5. The current offer of Goods and Services can be found on the Website and in the Objects of Accommodation.
9.6. Goods and Services do not have to be delivered by Spa Houses unless they are ordered by the Client 48 (in words: forty-eight) hours before the time of delivery of the Goods and Services.
9.7. Orders for Goods and Services can be made either through the Website when making the Reservation, or then at the time of accommodation either by e-mail to info@spahouses.cz or by phone at 704 601 663.

DX Handover and return of the Subject of Accommodation

10.1. Spa Houses will hand over the Subject of Accommodation to the Client or the Authorized Person authorized by him on the first day of the Accommodation according to the Contract between 15:30 and 20:00. In the event of a later arrival of the Client or the Accommodated Persons, it is necessary to agree in advance with the Spa Houses on the possibility of later handing over the Subject of Accommodation.
10.2. When handing over the Subject of Accommodation to the Client or the Accommodated Person authorized by him, the Client or the Accommodated Person authorized by him are obliged to fill in their personal data in the registration card, as well as personal data of all persons to be accommodated with him in the Subject of Accommodation, at least to the following extent:
(a) name and surname;
(b) date of birth;
(c) place of residence;
whereas Spa Houses is entitled to request additional information if it needs it in order to fulfill its obligations to public authorities.
10.3. The Client shall return the Subject of Accommodation to Spa Houses on the last day of the duration of the accommodation according to the Contract no later than 10:00 am.
10.4. The Client and the Accommodated Persons are required to present a valid proof of identity upon arrival
(ID card or passport) and sign the registration card.
10.5. If the Client and the Accommodated Persons do not prove a valid identity document (ID card, passport), Spa Houses is entitled to refuse the accommodation of specific Accommodated Persons with regard to the registration and reporting obligations arising from the Legal Houses.
10.6. When handing over the Object of Accommodation to the Client or the Accommodated Persons, the Spa Houses representative shall acquaint the Client or the Accommodated Persons with instructions for the use of the Object of Accommodation and its equipment.
10.7. When handing over the Subject of Accommodation to the Client or the Accommodated Persons, the Spa Houses representative shall hand over the keys to the Subject of Lease to the Client or the Accommodated Person.
10.8. In the event of the Client’s delay in returning the Accommodation Subject, Spa Houses is entitled to demand from the Client for each, even if only the calendar day of the Client’s delay, payment of an amount corresponding to the share of the Accommodation Price (before discount) divided by the number of accommodation days stated in the Reservation.
10.9. In the event of the Client’s delay in returning the Subject of Accommodation to Spa Houses, the Parties agree on the right of Spa Houses to:
a) Open the object of accommodation and enter it, even using violence (locksmith, etc.)
b) Evacuate the Accommodation Object, in particular move all movable property belonging to the Client and persons who used the Accommodation Object with him or to whom the Client allowed access to the Accommodation Object. Spa Houses will store the evicted movables (with themselves or with a third party) at the Client’s expense for a period of 30 (in words: thirty) days. The Client hereby expresses his consent to the entry of the Spa Houses into the Subject of Accommodation under the conditions stated above, expressly authorizes the Spa Houses to do so, and declares that the Spa Houses does not find such a procedure in conflict with the law. In relation to deposited movables, the rights and obligations of the Parties are governed by the custody agreement pursuant to § 2402 et seq. Of the Civil Code, with Spa Houses having the status of custodian and the Client having the status of custodian. If the Client does not take over the stored movables within the above-mentioned period of 30 (in words: thirty) days, Spa Houses is entitled to sell the stored items in a suitable manner after the useless expiration of this period, to the Client’s account, provided that the Client’s receivable for the proceeds sales, Spa Houses may set off its receivables arising under the Contract, including the costs incurred by Spa Houses to enter the Subject of Accommodation, to evict and store movables, as well as the costs of their sale.
10.10. In the event of loss, damage or destruction of the key from the Leased Object, the Client will pay a flat-rate compensation of CZK 5,000 to Spa Houses (in words:[pěttisíc] Czech crowns) for each lost, damaged or destroyed key.

D.XI. Accommodation regulations

10.1. Spa Houses is obliged to hand over the Accommodation Object to the Client in a condition suitable for proper use and to ensure the Client the full and undisturbed exercise of the rights associated with the use of the Accommodation Object, for the entire duration of the accommodation under the Contract.
10.2. The Client is entitled to use the Subject of Accommodation in accordance with the Contract only for the purposes of recreation.
10.3. The Client is obliged to use the Subject of Accommodation in such a way that no damage occurs to the Subject of Accommodation and / or the property of third parties. At the same time, the Client is obliged to use the Subject of Accommodation only in such a way that the users of real estate adjacent to the Subject of Accommodation are not disturbed in exercising their rights, especially by noise, odor, vibration, dust, etc. The Client is obliged to use the Object of Accommodation properly and with the care of a proper manager, to observe the principles of good civic coexistence, rules of conduct and good morals.
10.4. The Client is obliged to handle the equipment of the Object of Accommodation with care so that there is no greater than usual wear and tear of this equipment.
10.5. The Client is obliged to keep the Subject of Accommodation clean.
10.6. It is expressly forbidden to pollute the water in the pool and whirlpool with any substances.
10.7. It is forbidden to damage or destroy any greenery in the Subject of Accommodation.
10.8. The Client is obliged to immediately notify Spa Houses of any damage to the Object of Accommodation and / or the need for repairs to the Object of Accommodation and to allow their execution, otherwise he is liable for the damage caused by non-fulfillment of his information obligation. The Client is obliged to tolerate restrictions on the use of the Accommodation Subject to the extent necessary to make repairs to the Accommodation Subject, if the need for such repairs was requested by the Client’s activities.
10.9. In the event of an emergency (eg breach of the Agreement by the Client, water accident, etc.), Spa Houses is entitled to enter the Subject of Accommodation.
10.10. The Client is not entitled to replace any lock insert at any door from the Subject of Accommodation or in the Subject of Accommodation. In the event of a breach of this obligation, the Client is liable for any damages that may arise, and at the same time acknowledges that Spa Houses is entitled to use appropriate technical means to secure access to the Subject of Accommodation, at the Client’s expense.
10.11. The client undertakes to comply with safety, hygiene and fire regulations and other legal regulations (including environmental protection regulations).
10.12. The client undertakes to dispose of waste only in dedicated containers. In the event that containers for waste sorting are located in the Subject of Accommodation, the Client is also obliged to perform waste sorting.
10.13. The Client is entitled to take an animal into the Subject of Accommodation only with the consent of the Spa Houses and under the conditions set by the Spa Houses.
10.14. The Client is not entitled to organize any parties in the Subject of Accommodation. He is entitled to organize family celebrations in the Subject of Accommodation only if the number of persons present in the Subject of Accommodation not currently exceeds 9 persons, including children.
10.15. The Client undertakes to immediately eliminate the damage caused to the Subject of Accommodation as a result of the Client’s fault or omission, persons using the Subject of Accommodation together with the Client or any other persons to whom the Client has allowed access to the Subject of Accommodation. If the Client fails to do so, then he is obliged to indemnify the Spa Houses in full for any damage caused by the Spa Houses as a result of the Client’s fault or omission, persons using the Accommodation together with the Client or any other persons to whom the Client allowed access to the Accommodation, namely including injury elimination costs.
10.16. The Subject of Accommodation can accommodate a maximum of 9 people, including children.
10.17. Apart from the Accommodated Persons, the Client is not entitled to leave the Subject of Accommodation to the use of any other person.
10.18. The Client undertakes to inform Spa Houses of all circumstances that have or may have a negative effect on the fulfillment of the Client’s obligations arising from the Agreement.
10.19. The Client is not entitled to report or allow to report the permanent residence of any person to the address of the Subject of Accommodation.
10.20. The Client is not entitled to report or allow to report the registered office of any legal entity to the address of the Subject of Accommodation.
10.21. The Client is obliged to refrain from growing plants and mushrooms, as well as the production and consumption of substances in the Subject of Accommodation, the cultivation or production of which is prohibited by applicable legislation and / or which contain narcotic and / or psychotropic substances within the meaning of Government Decree No. 463/2013 Coll. , on lists of addictive substances.
10.22. The Client is materially responsible for all internal equipment of the Subject of Accommodation. In case of its damage or destruction, he is obliged to compensate the damage.
10.23. The Client is not entitled to make any changes or modifications to the Subject of Accommodation, let alone construction modifications, not even at his own expense.
10.24. For the purposes of the Contract, building modifications mean all modifications interfering with the building and architectural essence of the Subject of Accommodation, substantially changing the Subject of Accommodation or fixed installation of any equipment, as well as all interventions in electrical, plumbing and other lines.
10.25. If the Client requires Spa Houses to take custody of funds, jewelery and other valuables, Spa Houses is not obliged to take these items into custody if:
(a) the goods are dangerous;
(b) things disproportionate in value or scope;
c) are not handed over by the Client in a closed or sealed box.
10.26. Spa Houses is not liable or liable for damage to other stored or forgotten items.
10.27. The right to compensation for damage to deferred items must be exercised by the Client at Spa Houses without undue delay, but no later than 15 (in words: fifteen) days after the day on which the injured party became aware of the damage.
10.28. The Contracting Parties exclude the possibility of automatic renewal of the Contract. They also exclude the application of the provisions of § 2285 of the Civil Code.
10.29. In the event of the Client’s illness or injury, the Client provides medical assistance, or Spa Houses, if the Client cannot provide it himself. The costs for the treatment and transport of the Client to the medical facility are paid by the Client himself. An exception is the situation when Spa Houses is responsible for the Client’s illness or injury; in such a case, it is necessary to report such illness or injury immediately to Spa Houses.
10.30. Smoking is not allowed in the interiors of the Accommodation Objects. In the event of non-compliance with this prohibition, Spa Houses is entitled to charge the Client compensation for cleaning the Subject of Accommodation.
10.31. The Client is not entitled to move any furniture and equipment in the Accommodation Object and to perform any interventions in the electrical network and equipment and facilities of the Accommodation Object.
10.32. For security reasons, the Client may, in addition to the equipment of the Subject of Accommodation, use only those electrical appliances that are used for their personal hygiene (hair dryers, razors, massagers, etc.) and laptops, tablets and similar small electrical appliances, under the conditions that these appliances meet safety regulations and standards valid in the Czech Republic.
10.33. The Client is entitled to use the free wireless internet connection via wifi in the Lease Subject. However, it is necessary to take into account that with the distance from the interiors of the Leased Object, the wifi signal may weaken or be completely unreachable.
10.34. Parking of personal vehicles is possible either in the parking lot or in the garage of the Subject of Accommodation. The client is obliged to prevent the leakage of any operating fluids from the car. It is not possible to park other than personal vehicles in the Subject of Accommodation. Spa Houses is not liable for theft of the vehicle or things in it.
10.35. The client is obliged to respect the night quiet time between 22:00 and 76:00, on days off (Saturdays, Sundays, holidays) until 8:00.
10.36. The Client is obliged to preserve the rights and privacy of users of real estate adjacent to the Subject of Accommodation, even indirectly adjacent to the Subject of Accommodation.
10.37. If the Client, under the influence of alcohol or narcotics, does not provide a guarantee of compliance with the Accommodation Rules, he may be prevented from entering the Subject of Accommodation. Repetition of this situation may be the reason for the termination of the Client’s accommodation.
10.38. It is not possible to fly to or near the Subject of Accommodation by helicopter, plane or any other non-standard means of transport.
10.39. The use of drones is not permitted either indoors or outdoors of the Subject of Accommodation.
10.40. If the Client has any justified wishes or complaints during the accommodation, he can contact the Spa Houses, which will make every effort to comply with the Client’s wishes.
10.41. It is forbidden to carry or keep weapons in the interiors and exteriors of the Subject of Accommodation.
10.42. For safety reasons, children under the age of 10 (in words: ten) may not remain in the interiors or exteriors of the Subject of Accommodation without the supervision of an adult.
10.43. Persons under the age of 15 (in words: fifteen) can only enter the pool, whirlpool and sauna under the supervision of an adult.
10.44. It is forbidden to step on the roof of buildings forming the Subject of Accommodation.
10.45. It is forbidden to use an open fire in the Subject of Accommodation, except for places reserved for barbecues.
10.46. It is forbidden to carry out noisy and / or smelly and / or otherwise annoying and / or polluting activities in the Accommodation Object.
10.47. It is forbidden to interfere in any way with the operation of all technical equipment of the Subject of Accommodation and in the event of a breakdown or other accident, it is the duty of everyone to immediately inform the contact person of the Spa Houses.
10.48. The Client is obliged to maintain free entrances, corridors, staircases and other penetration areas of the Subject of Accommodation, ie. it is not permitted to place furniture in them or to place objects restricting their use or safe passage beyond the facilities of the Subject of Accommodation.
10.49. The client is obliged to remove all extraordinary pollution at his own expense and responsibility.
10.50. The Client is obliged to ensure uninterrupted access to the main closures of water, gas and electricity, to the sewerage system, to the main closures of the heating system and all other similar equipment of the Subject of Accommodation.
10.51. All entrances to the Subject of Accommodation must be closed in order to prevent the entry of third parties into the Subject of Accommodation.
10.52. All activities on the above-level terraces of the Accommodation must be carried out in such a way that water and dust and other impurities do not run / penetrate the facades of the buildings.
10.53. The legal representative of the children is fully responsible for any damage caused to them.
10.54. The Client bears full responsibility for any damage caused by the Client’s animals.
10.55. The client is responsible for damages caused to the hotel property.
10.56. The client will compensate Spa Houses for the damage caused by him, unless he proves that he was not at fault. This claim of Spa Houses also applies to damage that is discovered only after the Client’s departure. The client is obliged to report the damage caused to Spa Houses immediately.
10.57. In the event of loss, damage or destruction of the key to the Subject of Accommodation, the Client is obliged to report this fact immediately to Spa Houses. If he fails to do so, Spa Houses shall not be liable for any damage incurred by the Client in connection with the loss, damage or destruction of the key.
10.58. The Client acknowledges that the Spa Houses has spare keys from the Subject of Accommodation.
10.59. In the Subject of Accommodation, safety instructions are placed in a visible place, e.g. how to behave in crisis situations, an overview of telephone numbers for security forces, the nearest medical facilities and pharmacies. In case of emergency, it is necessary to call the fire brigade 150, the rescue service 155, the police 158, the city police 156, SOS 112 and the contact person Spa Houses on the number +420 704 601 663 .
10.60. The Client is obliged to ensure that all Accommodation Persons are acquainted in a reasonable manner with the conditions set out in the Accommodation Rules. Wherever the Client refers to the Client, the Accommodated Persons are also meant.

D.XII. Bail

12.1. The Client is obliged to hand over the Spa Houses in cash upon receipt of the Subject of Accommodation from the Spa Houses from a refundable deposit of CZK 5,000 (in words: five thousand Czech crowns), or EUR 200.
12.2. Upon returning the Object of Accommodation to Spa Houses, Spa Houses will return the deposit to the Client.
12.3. However, Spa Houses is entitled to set off its claims against the Client arising from the Agreement, its breach or cancellation against the deposit.

D.XIII. Complaints Procedure

13.1. In the case of defectively provided accommodation services, Services or defectively delivered Goods, which were demonstrably ordered and confirmed, but were not provided at all or were not provided properly, the Client has the right to make a complaint.
13.2. The Client is obliged to point out a defect in the provided accommodation services, Services or defectively delivered Goods on time, without undue delay. If the Client does not complain about the defect without undue delay, the complaint cannot be accepted. Immediate repositioning of the defect (claim) on the spot will allow the elimination of the defect immediately, while with the passage of time, the evidence and objectivity of the assessment becomes more difficult, and thus the possibility of proper settlement of the complaint.
13.3. Defects can be claimed by the Client either by e-mail to the address info@spahouses.cz or by phone at 704 601 663.
13.4. In the event of a complaint, Spa Houses will issue a written confirmation of receipt of the complaint to the Client. The confirmation shall state the Client’s personal data when the Client lodged the complaint, what the content of the complaint is, what method of handling the complaint the Client requires and the date. Protocol, resp. The confirmation of receipt of the complaint will be signed by a representative of Spa Houses and the Client, who signs his agreement with its contents.
13.5. Spa Houses is obliged to issue to the Client a written confirmation of the date and manner of handling the complaint, and in the case of the claimed Goods, including a confirmation of the repair and its duration, or a written justification for rejecting the complaint.
13.6. If the Client exercises the right from defective performance related to accommodation services or Services that are provided to him or that have already been provided to him, Spa Houses is obliged to decide on the complaint immediately, in complex cases within 3 (words: three) working days. The time required for a professional assessment of the defect is not included in this period. The complaint must be settled without undue delay, no later than 30 (in words: thirty) days from the submission of the complaint by the Client, unless a longer period has been agreed with the Client.
13.7. The client is obliged to provide the necessary cooperation to settle the complaint, in particular to submit information, submit documents proving the factual situation, submit the claimed goods, specify their requirements in terms of reason and amount, etc. If required by the nature of the matter, the Client must allow a representative of the Spa Houses access to the Subject of Accommodation in order to verify the justification of the complaint.
13.8. In cases where the complaint is considered to be wholly or partly justified, the settlement of the complaint consists in free removal of the defect of the accommodation service, Service or the claimed Goods, or in cases where it is possible to provide a replacement Service or exchange of Goods. Depending on the extent and duration of the defect, the Client is entitled to a reasonable discount on the price. This does not affect the Client’s right to demand withdrawal from the Contract or the contract for the provision of Services or delivery of Goods in the cases stipulated by law.
13.9. In cases where the complaint is considered unfounded, the Client is informed in writing of the reasons for rejecting the complaint.
13.10. If it is a defect that cannot be removed or a replacement performance can be provided, the Client is entitled to a reasonable discount on the price of the performance provided, or a refund of the amount of Services already paid for.
13.11. In cases where the complaint concerns defects of the Object of Accommodation of a technical nature, which cannot be removed in normal terms, the complaint will be settled by a reasonable discount from the price.
13.12. In the event that the complaint procedure finds that the contractually agreed and / or otherwise required accommodation service or Service was provided in the agreed scope, quality, quantity or level, or was rejected by a representative of Spa Houses due to reasonable doubts about the Client’s health , especially because the required Service is not suitable for the Client from a health point of view, of which the Client was notified by a representative of Spa Houses, the complaint will be considered unfounded.
13.13. If circumstances arise, the origin, course and possibly the consequence is not dependent on the will, activities and procedure of the Spa Houses or circumstances on the part of the Client, on the basis of which the Client does not fully or partially use the ordered, paid and provided by Spa Houses services, the customer is not entitled to a refund or price discount .
13.14. No claim made in relation to the damage may exceed the price of the specific accommodation service, Service or Goods that are claimed.

D.XIV. Termination of the Contract due to non-payment of the Price

14.1. In the event of the Client’s delay in paying the Accommodation Price, the Agreement terminates.

D.XV. Generally to withdraw from the contract

15.1. Each of the Parties is entitled to withdraw from the Contract for legal reasons and for reasons stated in the Contract and these GTC, in accordance with the procedure and consequences defined in this article.
15.2. Withdrawal from the contract must be made in writing or by e-mail and must be sent to the address of the Spa Houses, respectively. to her e-mail address, if sent by the Client, or to the address and / or e-mail address specified by the Client in the Reservation.
15.3. The Contracting Parties have agreed that withdrawal from the Contract is effective upon delivery of a written notice of the withdrawing Contracting Party to the other Contracting Party, resp. on the day on which the consignment is considered delivered according to these GTC.
15.4. Withdrawal from the Contract terminates all rights and obligations of the Contracting Parties arising from the Contract, with the exception of claims for contractual or legal sanctions and contractual provisions, which according to the expressed will of the Contracting Parties or due to their nature
15.5. The Contracting Parties are obliged to return the services provided to them on the basis of the Contract by the other party. Spa Houses is obliged to return the paid Price or part thereof no later than 90 (in words: ninety) days from the effective date of withdrawal from the Agreement, but not before the Client provides compensation for the performance received from Spa Houses. Spa Houses is also entitled to set off mutual receivables.

D.XVI. Withdrawal from the contract by the Client

16.1. The Client is entitled to withdraw from the Agreement without giving a reason before the agreed first day of accommodation in the Subject of Accommodation.
16.2. If the Client withdraws from the Agreement in accordance with the previous paragraph, the Spa Houses will return:
a) 90% (in words: ninety percent) of the Price paid by the Client, if the withdrawal occurred more than 7 (in words: seven) days before the agreed first day of accommodation in the Subject of Accommodation;
b) 50% (in words: fifty percent) of the Price paid by the Client, if the withdrawal occurred in the period between 1. (in words: first) and 7. (in words: on the seventh) day before the agreed 1. (in words: the first) day of the duration of the accommodation in the Subject of Accommodation;
c) 0% (in words: zero percent) of the Price paid by the Client, if the withdrawal occurred in a period shorter than 1 (in words: one) the day before the agreed 1. (in words: the first) day of the duration of the accommodation in the Subject of Accommodation.

D.XVII. Withdrawal from the contract by the Client, who is a Consumer

16.1. The period for withdrawal from the contract by the Client, who is a Consumer, concluded in a distance manner is 14 (in words: fourteen) days from the conclusion of the contract, resp. from the acceptance of the Goods by the Client in respect of the contract for the delivery of the Goods.
16.2. However, the Client, who is a Consumer, acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible, inter alia, to proceed in accordance with § 1829 et seq. Of the Civil Code to withdraw from the Contract, ie the contract of accommodation, if the entrepreneur provides these services within the specified period.
16.3. The Client, who is a Consumer, also acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible, inter alia, in accordance with § 1829 et seq. Of the Civil Code to withdraw from the contract for the provision of Services ordered by the Client remotely, if the Services have been fulfilled with the Client’s prior express consent before the expiry of the period for withdrawal from the contract.

D.XVIII. Termination

18.1. The Client may terminate the Agreement before the expiry of the agreed period for which the accommodation is to last. In such a case, Spa Houses is entitled to demand from the Client compensation for the damage caused to it by the premature cancellation of the accommodation by the Client.
18.2. The parties agree on a lump sum compensation according to the previous article in the amount of:
a) 10% (in words: ten percent) of the Price paid by the Client, if the termination took place more than 7 (in words: seven) days before the agreed first day of accommodation in the Subject of Accommodation;
b) 50% (in words: fifty percent) of the Price paid by the Client, if the termination took place in the period between 1. (in words: first) and 7. (in words: on the seventh) day before the agreed 1. (in words: the first) day of the duration of the accommodation in the Subject of Accommodation;
c) 100% (in words: one hundred percent) of the Price paid by the Client, if the termination took place in a period shorter than 1 (in words: one) the day before the agreed 1. (in words: the first) day of the duration of the accommodation in the Subject of Accommodation.
18.3. Spa Houses may terminate the Contract without notice before the expiry of the agreed period of accommodation, if the Client, despite a warning, grossly violates his obligations under the Contract or good morals. In such a case, the Client is not entitled to demand a refund of any part of the Price paid by him.

D.XIX. Limitation of liability

19.1. Images and text describing the products listed on the Website are not the subject of the Agreement and are for information purposes only. In the event of an error or mistake in connection with the images or text provided on the Website, Spa Houses shall not be liable.

D.XX. Higher power

20.1. Spa Houses will make every effort to fulfill its obligations. However, it cannot be held liable for delays or impossibility of performance due to circumstances beyond its control. These circumstances include, in particular, strikes, wars, natural disasters, epidemics, restrictions on the movement of persons as a result of epidemics, or other similar situations that prevent the performance of the Contract by Spa Houses.

D.XXI. Other provisions

20.1. The concluded Contract is archived by Spa Houses for the purpose of its successful fulfillment and is not accessible to third parties. The Agreement is provided to the Client in a form that allows archiving and reproduction. Information on the individual technical steps leading to the conclusion of the Agreement is apparent from the booking process on the Website and the Client has the opportunity to check and, if necessary, correct it before sending the Reservation.

E. Common and final provisions

EI Applicability

1.1. The provisions of the whole part E of these GTC also apply to other parts of the GTC.
1.2. Provisions deviating from the GBTC can be agreed in any contract concluded in accordance with these GBTC (including the Contract). Deviating provisions of such a contract take precedence over the provisions of the GTC.
1.3. The provisions of the GBC are an integral part of any contract concluded in accordance with these GBTC (including the Contract).

E.II. Applicable law and exclusion from application of specific provisions of the legal order

2.1. If the relationship established by the contract according to these GTC contains an international (foreign) element, then the Parties agree that the relationship is governed by Czech law. This does not affect the Consumer’s rights arising from generally binding legal regulations.
2.2. In relation to the Client, Spa Houses is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
2.3. The application of the provisions of § 1765 and § 1766 of the Civil Code to the relations regulated by these GTC is excluded.
2.4. To the extent permitted by law, in accordance with the provisions of § 1801 of the Civil Code, the provisions of § 1800 of the Civil Code shall not apply to the mutual relations of the Parties regulated by these GTC.
2.5. With reference to the provisions of § 558 par. 2 of the Civil Code, they expressly state that in business relations between the Parties to which these GTC apply, business practices maintained in general or in the industry are not taken into account, and that business practices do not take precedence in their legal relations over the provisions of the Civil Code. effects.

E.III. Delivery

3.1. Unless otherwise agreed or stipulated, all correspondence related to the Contract or these GTC must be delivered to the other Party by e-mail.
3.2. The Client agrees to the use of means of distance communication when concluding contracts with Spa Houses in accordance with these GBTC, as well as during further communication in connection with them. The costs incurred by the Client in the use of means of distance communication (eg the cost of an Internet connection) shall be borne by the Client himself.
3.3. Spa Houses is delivered:
a) to the address of the registered office of Spa Houses, which reads Spa Houses sro, Na Vinohradech 16.0 Křižatky, 267 01 Králův Dvůr;
b) to an e-mail address info@spahouses.cz .
3.4. It is delivered to the Client to the address of residence or registered office and possibly also to the e-mail address which the Client stated during Registration, in the Reservation, or about which Spa Houses subsequently informed in accordance with these GTC. In the cases stipulated by these GTC, it is delivered to the Client’s Client account.
3.5. The message is delivered:
(a) in the case of delivery by electronic mail at the time of its receipt on the incoming mail server (the integrity of the messages sent by electronic mail may be ensured by a certificate);
(b) in the case of delivery in person or through a postal service provider, by taking delivery of the item by the addressee;
c) in the case of delivery in person or through a postal service provider, also by refusing to accept the item, if the addressee (or the person authorized to accept the item on his behalf) refuses to accept the item;
d) in the case of delivery through a postal service provider, after a period of 10 (in words: ten) days from the deposit of the item and an invitation to the addressee to take over the deposited item, if the item is deposited with the postal service provider, even if the addressee did not learn of the imposition;
e) in the case of delivery to the Client’s account at the moment of saving the message on the Client’s account.

E.IV. Conflict solving

4.1. In the event of a Dispute between the Parties, the Parties undertake to try to settle the Dispute amicably, but this obligation does not oblige the Parties to submit to any conciliation procedure.
4.2. In the event that it is not possible to find a friendly solution to the Dispute pursuant to the preceding paragraph, the Dispute shall be submitted to the competent court with substantive and territorial jurisdiction.
4.3. The Client, who is a Consumer, has the right to an out-of-court settlement of a consumer dispute. The subject of out-of-court dispute resolution, ie the body to which the Client can turn, is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz , Data box ID: x7cab34. More detailed information on out-of-court dispute resolution can be found on the website of the Czech Trade Inspection Authority ( www.adr.coi.cz ).

EV Page Changes and Offsetting

5.1. All rights and obligations arising from the Agreement and other legal relations regulated by these GTC pass to the legal successors of the Parties.
5.2. Any assignment of the Client’s rights and obligations under the Agreement and other legal relationships regulated by these GTC is subject to prior written approval by Spa Houses.
5.3. The Client is not entitled to set off any of its receivables for Spa Houses arising from the Contract or other legal relations regulated by these GTC against the receivables of Spa Houses towards the Client, regardless of whether these are receivables from the Contract and other legal relations regulated by these GTC or other legal title.
5.4. The Client is not entitled to assign its receivables for Spa Houses arising from the Contract or other legal relationships regulated by these GTC to a third party.
5.5. The Client is not entitled to assign to a third party or the entire Agreement.

E.VI. Final Provisions

6.1. These GTC come into force and effect on 1.8.2020.
6.2. These GTC are prepared in the Czech language.
6.3. Contracts according to these GTC (including Contracts) are concluded in the Czech language.
6.4. The fact that Spa Houses tolerates a breach of any of the Client’s obligations set out in these GTC, or does not enforce its right arising from the GTC or the law, cannot be interpreted as a waiver of rights or enforcement of such rights by Spa Houses.
6.5. If any provision of these GTC is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions of the GTC.
6.6. If any provision of the Agreement is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions of the Agreement.
6.7. Amendments to the Agreement require a written form.
6.8. The wording of the GTC may be amended or supplemented by Spa Houses. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
6.9. The change of these GBTC is made by publishing a new version of the GBC on the Website. Therefore, it is recommended to read the GTC regularly and get acquainted with all changes.
6.10. The current version of the GTC is available on the Website and thus their archiving and reproduction by the Client is enabled. Furthermore, these GTC are available in printed form at the Spa Houses and in each Subject of Accommodation.

In the King’s Court on 1.8.2020

Spa Houses zs
Jurij Skalsky
executive

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